Andrew Mumford of SAP writes:
The following steps
should allow you to export data from http://case-express.sybase.com/ :
- Log into Case-Express and select “List Cases” from the left navigation menu
- Select the desired options to define the criteria for which cases will appear in the list and press the “Submit” button to get a list of cases
- If the customer wishes they can export the list but this just gives what is on the screen
- To get the case details the customer has to select each case number one at a time from either the list on the screen or the exported list
- When a case is selected it brings up the detail screen
- From the detail press the “Print” button
- From the print screen press Ctrl-A to highlight all the content
- Press Ctrl-C to copy it to the clipboard
- Then in an application such as Microsoft Word press Ctrl-V
NOTE: If the customer wants to export hundreds this will be very time consuming
If the above steps do not work, or if you hit other access issues in case-express, I would suggest contacting your local Sybase Support number. select the non-technical support option, and our customer service team will be able to help you.